Shelter Outreach Worker

The Salvation Army Chilliwack Brigadier Arthur Cartmell House
March 7, 2018
Chilliwack, Canada
Job Type
Interested applicants must respond in writing to
Email:, Attention: Tim Bohr, Community Ministries Director
Closing date
March 16, 2018


TERMS OF EMPLOYMENT:  Full Time (40 hours per week) Various Shifts


• Awareness and compliance with CHILLIWACK Policies and Procedures.
• Engage with unsheltered homeless individuals and those at risk of homelessness and provide supports which will help them stabilize their lives.
• Connect individuals with income support, including making and accompanying them to appointments.
• Assist individuals to locate a rental unit and ensure that an intent to rent form and/or social housing application have been completed.
• Provide follow-up supports to ensure individuals have successfully transitioned to housing and receive related health and social services programs and services.
• Provide, or provide links, to life skills training, personal health, hygiene household management, financial management, crises intervention and problem solving, and follow-up each individual.
• Prepare all necessary reports, statistics, information and documentation for relevant agencies.
• Develop and maintain full resource Directory of Groups, Agencies and Organizations working with the homeless.
• Conduct Vulnerability Assessment Tool (VAT) questionnaire with clients, as required, and provides the results to Shelter & Outreach Manager.
• Provide case planning for clients in cooperation with Shelter Caseworkers. Collaborates with relevant Salvation Army programs and personnel; Caseworkers, Homeless Outreach Workers, and other Ministry Units.
• As available and based on need, provide limited food and clothing; access to free showers; furnishings and household items when established in a permanent residence.
• Accurately records day-to-day happenings using appropriate methods; and completes occurrence reports.
• Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations).
• Awareness of The Salvation Army Communicable Disease Control Manual.
• Provide direction to Clients Rights and Responsibilities.
• Participate in ongoing training as provided and cooperate in the Annual Performance Evaluation.
• Provides other duties as assigned.


• Awareness and compliance with CHILLIWACK Policies and Procedures
• Police Security Clearance
• Certificate in Certificate in First Aid and CPR Training
• Non-Violent Crises Intervention
• Awareness of Communicable Diseases
• Control and ability to relate to and engage marginalized people with a positive outcome perspective while remaining non-judgmental.
• Will have a minimum of a Social Work Diploma or equivalent work experience
• Training and 1 – 3 years of experience in Social Services
• Training and experience in Addictions Recovery is an asset
• Ability to advocate within the community.
• Valid BC Class 5 Driver’s license
• Ability to engage marginalized persons in a non-threatening manner and develop a positive relationship resulting in their personal development and independence
• The performance of the job requires moderate amounts of keyboarding. It also requires continuously monitoring of the environment, an awareness of personal safety and attentiveness when interacting with clients.
• The incumbent must take the following precautionary measures (in addition to health and safety rules):

- Universal precautions

-  Immunization for Hepatitis B

- Current Certification in First Aid / CPR

- Criminal Police Investigation Check (CPIC)

- Non-Violent Crisis Intervention Training.

Interested applicants must respond in writing with a cover letter and resume. We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates throughout the recruitment and employment process. If you require accommodation, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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