Residential Services Manager

The Salvation Army Gateway of Hope
March 1, 2018
Job Type
Interested applicants must respond in writing to
Heidi Henderson, Employee Relations, Email:
Closing date
March 15, 2018


Interested applicants must submit a cover letter and resume via email, indicating “Res. Services Manager - FT ” in the subject line.



  • Full time – 40 hours per week


  • Oversees a residential team of 25 - 35 employees
  • Provides leadership and supervision to the Emergency Shelter, Transitional Housing and Extreme Weather programs
  • Responsible for ensuring adherence to contracts terms, policies and standards relating to these programs
  • Participates in the following annual processes; budgets, employee performance appraisals, program review, policy and procedure review
  • Participates in community relations as directed by the Executive Director
  • Other duties as assigned.


  • Compassion and empathy for the less fortunate
  • Desire to work in a Christian environment and promote the mission of The Salvation Army
  • Minimum 2 year Diploma in Social Services or equivalency in other related field(s) of education
  • Minimum of 5 years related frontline experience working in a social services residential environment
  • Proven leadership, problem solving, conflict resolution and communication skills
  • Successful completion of criminal record check
  • CPR, First Aid and Non-Violent Crisis Training an asset
  • Valid driver’s license and proof of a clean driving record

Interested applicants must respond in writing with a cover letter and resume. We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates throughout the recruitment and employment process. If you require accommodation, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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