Pathway of Hope Regional Coordinator

The Salvation Army - Social Services Department
January 3, 2018
Toronto, Canada
Job Type
$55,000 –$60,000
Competition #
Interested applicants must respond in writing to
Closing date
January 19, 2018



The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity. The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.


The Salvation Army’s Pathway of Hope (POH) initiative is designed to be a high impact case management approach that focuses on identifying and addressing root causes for families living in poverty. The Regional Coordinator is responsible for the support and management of overall casework services offered to families through the Pathway of Hope (POH) initiative at identified Salvation Army Centers (ministry units). The Regional Coordinator will work collaboratively with the Territorial Social Services Consultant to support the implementation of this initiative and objectives including training of staff, volunteers and clergy involved in Pathway of Hope. The regional coordinator will be responsible for collection of data, and reporting on outcomes.


  • Provide ongoing supports for up to 25 Ministry Units in the implementation of Pathway of Hope.
  • Assist in creating appropriate training materials and update as needed
  • Provide direct case consultation and technical assistance to caseworkers and interns, as requested or assigned.
  • Plan, coordinate and facilitate monthly ministry unit group meetings and trainings.
  • Directly connect with each POH ministry unit lead, volunteers and clergy at least monthly (could be virtual) to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements.
  • Assist in recruiting, interviewing and training of new employees directly involved in Pathway of Hope.
  • Provide casework orientation and training in POH for new caseworkers or interns.
  • Collect, analyses and evaluated data and produce outcome reports.

Program Implementation:

  • Ensure quality of POH planning and implementation by participation with POH planning and program development at sites.
  • Ensure consistent communication by participating in regularly scheduled meetings and conference calls with the Pathway of Hope Ministry Unit participants, THQ Social Services Consultant, MU case workers, Clergy and the Divisional (regional) Head office.
  • Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with Divisional staff and MU.
  • Prepare bi-monthly reports on the POH progress and status for Territorial (national office) Social Services Department.
  • Ensure quality of local data and reporting of information that will support Territorial POH outcomes.
  • Ensure relevance and consistency of POH through collaboration with the Territory and Division for ongoing development of policies and procedures, goals and objectives, and outcome based measures related to the POH.
  • Ensure relevance of POH approach to funders by keeping current on program funding resources, both public and private, and assist the Territory and Division to seek funding.
  • Maintain a POH database which consolidates program data and updating information as needed.

Pathway of Hope Program Evaluation and Outcomes Measurements:

  • Ensure the accuracy of data entry into the database.
  • Oversee annual POH evaluations/outcomes measurement for MU groups/cluster(s), and submit summary/review report to the Territory and Division.
  • Report any POH implementation challenges and work with the Territory (national) and Division (regional) to address program development needs.
  • Collaborate with the Territory and Division with the development of a program specific POH implementation plan as requested and/or assigned.
  • Serve on the committees related to POH as assigned.
  • Complete quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirements.
  • Plan, conduct and/or participate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assigned.
  • Maintain a database of trained personnel, updating all information quarterly following POH evaluation reviews of each unit
  • Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the territorial, divisional or local level, as requested and/or assigned.
  • Provide guidance and promote the spiritual dimension of the Salvation Army social services programs, emphasizing the importance of a holistic approach to working with POH clients.
  • Provide supervision for social work, chaplaincy student interns, as requested and/or assigned.


Education and Experience

  • Bachelor’s degree in human service is required. MSW is preferred.
  • Minimum of two years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing a strengths based approach.
  • Experience and/or strong interest in community outreach, organization and community capacity development.
  • Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
  • Ability to collaborate on complex social issues within families and communities.
  • Demonstrated capacity to teach adults.
  • Flexibility to travel, including overnight and weekends

Please include the competition # 18-001 in the subject line of your email.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

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