Employment Opportunities

Residential Services Manager


Working for the Salvation Army has many benefits

For more than 130 years, The Salvation Army has had the privilege of serving vulnerable people in communities across Canada. Last year, we helped over 1.8 million people. The Salvation Army not only provides the necessities of life such as food, clothing and shelter, but our programs address needs such as language barriers, loneliness, unemployment and family challenges. Our services continually adapt to meet emerging needs.

Residential Services Manager

  • Unit: London Centre of Hope
  • Location: London, ON, Canada
  • Date Posted: Mar, 20
  • Category: Ontario Great Lakes
  • Job Type: Full-time
  • Closing Date: April 14, 2017
  • Salary: Salary Commensurate with Education and Experience
  • Competition #:
  • Apply
    Interested Applicants must respond in writing to:
  • Employee Relations Department – EMAIL: hr@centreofhope.ca or MAIL: The Salvation Army Centre of Hope Attention: Employer Relations Department, 281 Wellington Street London, ON N6B 2L4

We thank and acknowledge all applicants and will pro-actively contact those selected for interviews.

The Residential Service Manager is responsible for providing direction, vision and leadership and to asses on a continual basis the effectiveness of the trauma informed and Housing First inspired Residential Services Programs. The Residential Services Manager provides leadership in the development, implementation and evaluation of strategies and programs to meet the identified needs of our guests and residents. They develop and coach the Residential Services Supervisors’ and oversee all staff assigned to the residential services program to ensure program expectations and outcomes are achieved.

The Residential Service Manager is responsible for the direct and indirect supervision of staff and of non-supervisory staff through one or more subordinates. They provide direction that prioritizes and directs the work and tasks or consults in assignments. They have input into human resource decisions hiring, termination or disciplinary decisions.
Perform other position related duties as required.

Completed a relevant Undergraduate University Degree
Minimum of four (4) years of prior related experience, including, experience in a specialized social services program, budgets, supervisory experience, managing resources and communicating orally and in corresponding with funders.
Proven experience working within trauma informed and Housing First, and Recovery Model approaches
Proven experience working with people from diverse backgrounds, mental health/addiction issues, homelessness, etc.
Proficient with MS Office (Excel, WORD, PowerPoint etc.)
Willing to obtain First Aid/CPR, Non-Violent Crisis Intervention Certificates
Self-directed multitasker who thrives in a busy environment
Support for and an understanding of the mission and purpose of The Salvation Army
Ability to demonstrate a willingness to be flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency
Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization; communicate effectively, speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools (social media) and techniques.
Proven ability to develop and implement innovative and evidence based practices, to implement person centered approaches
Proven ability to assess situations and determine the importance, urgency and risks, and make clear, effective decisions which are timely and in the best interests of the organization
Ability to determine strategies to move the program forward, set goals, creates, implements actions plans, and evaluates the process and results.
A current valid Ontario Class “G” Driver’s License, own vehicle and insurance is required and must be maintained, a current driver`s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
Provide an original copy of a Background Check with vulnerable sector screening secured through either the national Canadian Police Information Centre (CPIC) or through a local police, detachment that is satisfactory to The Salvation Army, in its sole discretion is required.
Screening through The Salvation Army Abuse Registry
Support for and an understanding of the mission and purpose of The Salvation Army in Canada.
NOTE: Alternative combinations of education and experience may be considered.

This is a permanent, full time position. The Centre of Hope is a 24/7 operation and as such the hours of work vary according to requirements of responsibilities – hence, some weekend and evening work may be required. On-call rotational responsibilities returning to the Centre when required for emergencies

This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods, and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount.

Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required including on call responsibilities.

Some travel required for position requirements related to training and conferences.
A willingness to adjust the weekly work schedule in order to better service the clients is required.

Interested applicants must respond in writing with a cover letter and resume. Please include the competition #500-2017.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Please no phone calls.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.